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LOCAL ADVICE SERVICES AND HELPLINES                                               


Useful Contacts, Links

Quick link - local advice services and helplines useful numbers sheet


Age Concern - Somerset

0845 643 4621


Monday to Friday 9am - 1pm, 2pm - 5pm


Alzheimers Society -

Somerset Dementia Adviser Service: The Dementia Adviser Service is

available for people with dementia and/or their carers, providing signposting

and information as well as one-to-one support on behavioural changes a person

with dementia may experience offering information on a range of strategies and

techniques.  For further information please contact

The Alzheimer's Society 01935 473 597.

Email: southandeastsomerset@alzheimers.org.uk 


Alzheimer's Society - Somerset

Monday to Friday 9.00am until 5.00pm

Telephone: 01935 473 597



Anorexia & Bulimia Care

An organisation for eating disorders suffers.

phone: 03000 111213

website: anorexiabulimia.co.uk


Befriending Service:

If your life is affected by dementia and you sometimes feel lonely or isolated,

our befriending service is here for you in the Chard, Ilminster and Crewkerne

area. A trained volunteer can support the person with dementia to continue

to enjoy their hobbies, interests and practical tasks I.e. shopping, in the

community or at home.


 If you would like further information or support please contact:

The Alzheimer's Society: www.alzheimers.org.uk. Telephone: 01935 473 597.

 Email: southandeastsomerset@alzheimers.org.uk.

National Helpline: 0300 222 11 22


Belmont Information Point

Mental health Information

Browse or Borrow Books, Videos, CD's

Belmont Information Point is a friendly drop-in designed to increase knowledge and signpost those affected to local sources of help. See website for full list of titles.

For further details contact Pauline 07502 126666


Carers UK

Local branches of the National organisation

Taunton and district Branch - 07737 432153

East Somerset Branch - 01373 836438


Compass Carers

Compass Carers is the first dedicated support service for un-paid carers across Somerset, offering information, advice and guidance as well as emotional support, signposting, training, a telephone information / advice line, and a 'talk and support' telephone service. If you're an un-paid carer living in Somerset, then we'd like to hear from you, our contact details are as follows...

Information and advice line: (01823) 255911, 10am - 3.30pm

e-mail address: info@compasscarers.org.uk

our website: http://www.compasscarers.org.uk/

textphone: (07568) 109960


Counselling Directory

connecting you with professional support


Tel: 0844 8030 240


Citizens Advice Bureau

Mendip branch - 01749 345394


Sedgemoor branch --01278 455236


North Somerset - 0844 826 9692




Dementia - www.dementiasomerset.org.uk

A dedicated local website has now been launched in Somerset which includes information about services available across the county through Alzheimer's Society, including Memory Cafe's, Singing for the Brain groups, support for younger people and the Dementia Adviser Service.  The website has been funded by NHS Somerset and Somerset County Council and is run by Alzheimer's Society.  There are also links on the site for other organisations in the county that can support people affected by dementia.

We also advertise events that are happening locally which are of interest.  Also if you have or know of any events upcoming that link with dementia or memory loss, please pass details on to Sharon Morse on 01278 662809 or sharon.morse@alzheimers.org.uk who can put the information onto the website.


Drug Interventions Programme (DIP)

is a new service for drug users who have been involved with the Criminal Justice System. (more  information)

24/7 free helpline 0800 389 2080

Ethnic Minority/Faith Groups


equilibrium off user sheet

Headway-Somerset - The Brain Injury Association (contacts)

Headway Somerset is a branch of Headway UK and was first established in 1991 to provide support, advice and comfort to people with acquired brain injuries, their families and carers. Their main aim is to improve their quality of life and to reawaken the belief in people with brain injury that they are able to live an enjoyable and useful existence.

Freephone helpline: 0808 800 2244 (mon - fri 9am - 5pm)

email: info@headwaysomerset.org.uk

website: www.headwaysomerset.org.uk



Provides a telephone information service, plus day projects and groups, for people experiencing anxiety and depression.

Taunton - 01823 334906

Monday - Friday  9.30am - 4.30pm


Yeovil - 01935 474875


Mind in Sedgemoor -  Sunnyside Up Cafe


email: mindinsedgemoor@hotmail.co.uk




[Helpline: Wednesday, Friday, Saturday & Sunday -  8pm – midnight ]

A Somerset-wide out of hours telephone support line for anyone suffering emotional distress, carers, family members and friends. Callers do not need to be in crisis but may need information, emotional support or understanding.

contact: 01823 288966 Taunton District

North Somerset 0117 3309035




Somerset District Office: 01823 253199


Somerset Active Living

Partnerships for Older People (POPP)

Somerset is one of 19 Authorities to be given money by the Department of Health to help older people to stay active and healthy, and have more say about what happens in their local communities.

Having fun at 50+


Somerset County Council

Services for carers

Somerset Direct  contact for social care services 0300 123 2224

Integrates Domestic Abuse Service - freephone: 0800 694 9999

offers an outreach and advocacy service to anyone affected by domestic abuse.

Monday - Friday 9am - 5pm (not bank holidays)

Somerset Gay Health

Monday - Friday 9am - 5pm

contact: 01823 327078


Samaritans are there 24/7 to give emotional support to people who are experiencing all kinds of feelings of emotional distress or despair.

contact: 08457 90 90 90

website: www.samaritans.org


Somerset Travel Pass


Somerset & Wessex Eating Disorders Association [SWEDA]

Helpline [01458 448600]


Turning Point

A registered charity, provides free, confidential advice, information & support for all drug & alcohol problems – this includes carer support. (more information)

freephone 0800 389 8049


Voluntary Work

It's a good site and gives lots of fresh ideas for volunteering.




These are some key telephone help lines, opening hours vary

(L) = Lo-call Rate

The ADDISS Resource Centre

10 Station Road, Mill Hill, London NW7 2JU

Tel: 020 8906 9068 E mail: info@addiss.co.uk

Informationon adult ADHD is available from  the address above . They also publish ADHD News & have a comprehensive book/video store.

Alzheimerís Society

contact: 0845 300 0336 -   8.30am - 6.30pm


Al-Anon Family Groups UK & Eire

tel: 020 7403 0888 Fax: 020 7378 9910


Asperger Syndrome Consultancy Service

on 01278 426203

The Association for Post- Natal Illness

25 Jerdan Place , London , SW16 1BE . Offers information and advice on overcoming post -natal depression. Also offers support for husbands and partners of depressed mothers.


Autism Helpline

Information, advice & support for people with ASD's, families/carers & professionals
Tel: 0845 070 400
Open: Mon - Friday, 10am - 4pm
Minicom: 0845 070 4003

BBC Online/Mental Health


Borderline Uk Ltd

Borderline UK is a national user-led network of people within the United Kingdom who meet the criteria, or who have been diagnosed with Borderline Personality Disorder (BPD)



Carers Direct -

Information, advice and support direct for Carers.

Carers Direct website www.nhs.uk/carersdirect

Free phone: 0808  802 02 02


Carers UK

Carers UK is the voice of carers. Carers UK is here to improve carers' lives by fighting for equality and recognition for carers. Carers UK campaigns for changes that make a real difference for carers and provides information and advice on carers' rights and how to get support.
www.carersuk.org 0808 808 7777

Caring For Someone

Information for carers plus contact details for Government and Charity organisations


CITA [Council of Involuntary Tranquilliser Addiction]

Tel: 0151 949 0102 [Information / Helpline]

Best time to telephone helpline: 10am – 1pm [Monday to Friday]

Cavendish House, Brighton Road , Waterloo , Liverpool , L22 5NG .

Tel: 0151 949 0102 [Information]

Tel: 0151 474 9626 [Office]

Best time to telephone: 10 am – 4pm



0870 167 1677 bereavement counseling line


Depression Alliance 0845 1232320


Drinkline 0800 917 8282

Eating Disorders Association [EDA]

Telephone Helpline: 01603 621414 [Weekdays: 9am – 6.30pm ]

A national charity offering help and information to people with Anorexia Nervosa and Bulimia Nervosa, their families and friends.


Families Anonymous

A self-help group who welcome those affected by drug/substance abuse of a relative or friend.

For local group: 0845 1200660

The Meeting House, Street (opposite Mullions Hotel)

7.15 (tea) 7.30 (start) 1st and 3rd Wednesday of each month. 


First Aid for Mental Health Sufferers

Department of Psychiatry, University of Melbourne
Mental Health First Aid Guidelines
The following publications are now available on the CSIP
• Deliberate Self-Injury First Aid Guidelines
• Depression First Aid Guidelines
• Suicidal Thoughts & Behaviours First Aid Guidelines
• Psychosis First Aid Guidelines
• First Aid Recommendations for Psychosis:
Click to view these documents.

Guide to the Mental Capacity Act for Carers 19th Oct 2006


Hearing Voices Network

C/o Creative Support, 16 Tariff Street ,

Manchester , M12 EP. Tel: 0161 228 3896.


Manic Depression Fellowship

Tel 020 7802 0300


Mentality – Mental Health Promotion


Mental Health in The UK



[National Association for Mental Health]

Granta House, 15-19 Broadway, London , E15 4BQ .

Tel: 020 8519 2122 [Head Office].

A national organisation that aims to work for a better life for people diagnosed, labeled or treated as mentally ill. It does this through campaigning, community development, training, publishing and a comprehensive information service.

Mind Information Line: 0845 766 0163

Monday - Friday  9.15am - 5.15pm


Mind Out for Mental Health



National Autistic Society ( NAS)

Autism Helpline  0845 070 400

For carers/families and professionals

Monday - Friday 10.00am -  4.00pm

Publications on autism & Asperger syndrome are available via the address below. You can request a free catalogue with over 120 books, videos & CD ROMs.

NAS Publications, The National Autistic Society

393 City Road, London, EC1V 1NG

Tel: 020 7833 2299 / Minicom: 020 7903 3597

Email: nas@nas.org.uk   www.nas.org.uk

National Carers Helpline

Carersline - advice line for carers at the cost of a local call:

Tel: 0345 573 369

National Learning Disability Helpline

free on 0808 808 1111, or minicom 0808 808 8181.

Mencap helpline

National Drugs Helpline 0800 776600



National Personality Disorders



No Panic

Helpline - 0808 808 0545

Helpline for those with anxiety problems and suffering from panic attacks. 

Every day - 10.00am - 10.00pm  - staffed by trained volunteers


National Phobics Society

407 Wilbrahim Road , Chorlton, Manchester , M21 0UT

Tel: 0161 881 1937

National membership organisation providing help and advice for sufferers, their carers and their families



Night Time Anxiety Crisis line

contact: 0808 808 0545 (answer phone service only)

10.00am - 10.00pm every day

National Self-Harm Network

PO Box 16 190, London , NW1 3WW .


A Service User’s Web Site


Parent to Parent Line

A free, confidential telephone support service for parents of an adult or child with an ASD
Tel: 0800 9 520 520
Open 24 hours Call any time & leave a message & contact number

Parent Against Drugs Abuse

contact - 0845 702 3867

Princess Royal Trust for Carers


YC Net for young carers


Prisoners Family & Friends Service

contact - 0808 808 3444

Monday - Friday 10.00am - 5.00pm


Domestic Violence Helpline 0808 2000 247

Rethink National Advice Service

020 8974 6814 Rethink Caring

Rethink, severe mental illness

Front Door: 0845 456 0455 Advice Line [Mon – Fri, 9 am – 5 pm ].

Offers advice, support and information for people suffering from enduring mental illness, including schizophrenia, their families / carers.

28 Castle Street , Kingston upon Thames , Surrey , KT1 1SS . Tel: 020 8547 3937 [office]. Wide ranges of leaflets are available, www.rethink.org

Samaritans 0845 790 9090

24-hour confidential, emotional support for anyone in despair, isolated or suicidal.



National Helpline: 0845 678000

A national out-of-hours telephone helpline for anyone coping with mental illness, whether they are sufferers, carers or concerned relatives or friends


World Fellowship for Schizophrenia




Supporting Carers Better

The Supporting Carers Better Network was set up for all People Supporting Carers in Mental Health in England. It aims to identify and share good practice, and connect people.

Tourette Syndrome




Tranvestite/Transexual Helpline

contact: 01793 420262

Women's Aid National Helpline

0808 200 0247

For women facing violence within the home



Young Minds

 Contact: 0845 762 6376


Parents Information Service

Tel: 0151 949 0102 [Information]

Tel: 0151 474 9626 [Office]

Best time to telephone: 10 am – 4 pm


Younger People with Dementia


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©2017 Somerset Partnership NHS Foundation Trust

Carers Assessment Workers (CAWs) for Adults


01749 836597
07738 898774

Taunton :

01823 368396
07738 187822

South Somerset :

01935 428420
07738 898775

Somerset Coast :

01278 720238
07909 906811


Older Persons CAWs:

Mendip & South Somerset

01749 836736
07909 877657

Taunton & Somerset Coast :

01278 720220
07738 898747

01823 368460

07554 415409



01749 836561

07500 991712


01823 368368

07771 810499


Jan Chamberlain

Carers Information

& webmaster

01749 836633

07919 211361


Caroline Mead


Development Manager

(01749) 836606

07774 207458


HQ Address:

Somerset Partnership NHS Foundation Trust

2nd Floor, Mallard Court

Express Park, Bristol Rd

Bridgwater, Somerset


01278 432000


Somerset County Council

Somerset Direct

Somerset Gateway


Care Homes Live on the Web

Will provide general information to the public on choosing a care home.




Somerset & Wessex Eating Disorders Association


Misc Links

somersetlocal.co.uk: Local resources in Bridgwater, Somerset

Bridgwater Town Web

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