From September 2020 Carers Agents will be known as Village Agents.

This means a combined force of 55 Village Agents now support Carers in Somerset. During COVID we moved to a ‘whole family’ approach to working with clients - One Family: One Agent - so clients have ONE point of contact who can support them with all their issues.

All our Village Agents are Somerset based individuals with a wide knowledge base of local services and information that are invaluable to carers. They are on hand to offer personal guidance and support, emotional support and practical advice to help you in your caring role, and can point you in the right direction to get help or information.

They work closely with the other specialist carer support networks. This service is to support you as a carer; it does not replace assessed care and support provided by the local authority.


Demand for our Agents is high due to the COVID-19 outbreak, and so we are people to use this online form (click the image to the right) and an Agent will call you back, or you can call the Advice Line: 0800 31 68 600 or text CARER to 78070.

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